Welcome to Edera

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Contact support@edera.dev if you need assistance.

Welcome to Edera

Welcome to the Edera Customer Portal! We’re excited to have you on board and look forward to helping you secure your infrastructure with our cutting-edge container security platform.

What to Expect

Introduction to Customer Team

You’ll be supported by our dedicated support team who have direct access to:

  • Customer Engineering: For technical implementation and custom configurations
  • Support Team: For technical questions and troubleshooting assistance
  • Sales Team: For strategic guidance and account management

Support Structure

  • Dedicated support channel: A private communication channel exclusively for your organization. Encountering an issue or have a general question? Simply send us a message in your organization’s Slack channel. Prefer email? You can contact us at support@edera.dev, too. Support requests will be tracked in your organization’s Slack channel.
  • Support availability: Monday-Friday, 7 AM - 6 PM PT (with emergency escalation available)
  • Curated support resources: A collection of helpful resources for you in our Knowledge Base
  • Regular check-ins: Weekly or bi-weekly meetings to ensure everything runs smoothly

Resources and Access

  • Access to the Edera documentation site: Comprehensive guides, API references, and best practices on our docs site
  • Simplified AMI-based deployment: Streamlined installation using our pre-configured Amazon Machine Images
  • Customer-specific Edera AMI: A customized Amazon Machine Image tailored to your infrastructure needs

Getting Started

Your Edera deployment follows a streamlined 3-step process:

Step 1: Complete the AWS Account Setup

Provide your AWS account information so we can share the Edera AMI with your environment:

  • AWS Account ID and preferred region
  • Contact information for notifications
  • Basic environment details

Step 2: Install Edera in Your Environment

Once we’ve shared the AMI, deploy Edera in your infrastructure:

AMI Deployment

  • Use our pre-configured Terraform modules for your environment
  • Deploy your customer-specific Edera AMI
  • Verify AMI initialization and health checks

Groundcover Integration

  • Establish connection with existing Groundcover infrastructure
  • Configure data flow and monitoring pipelines
  • Test integration endpoints

Environment-Specific Configurations

  • Apply custom configurations for your infrastructure
  • Set up monitoring and alerting rules

Step 3: Deploy Your First Workload

Start securing your applications with Edera:

  • Deploy a test workload to verify functionality
  • Begin protecting your production applications
  • Configure monitoring

Next Steps

  1. Complete the AWS Account Setup to provide your account information
  2. Review our Knowledge Base for common questions and troubleshooting

Need help? Check out our Support Resources, or contact your support team via Slack or email support@edera.dev.

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AWS Account Setup